Categories of Information We Collect
When you make a reservation we will request your name and address information along with other information to assist with your reservation and stay such as credit card details, date of arrival/departure, member number, frequent flyer or partner program affiliation, and preferences.
Requests for Information
When you request additional information related to our services or properties, we will request your name and contact information such as street address, telephone number, and email address.
Contacting Us by Email with Questions or Comments
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalise your experience, and to continuously improve our service to you.
Electronic Postcards and Forwarding to Friends
From time to time our websites may offer a feature that allows you to send an electronic message to a friend. If you choose to do so, we will ask you for your name and email address, and the recipient’s name and email address, along with the text of any message you choose to include.
Occasionally, we may choose to conduct online surveys to better improve our service to our guests and Site visitors. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and email address.
If you are interested in obtaining more information about franchise opportunities, we may collect your name and contact information such as street address, phone number, and email address; information about your specific interest such as brand, type of ownership, etc.; and information about your property type such as current ownership, size of parcel, location of parcel, number of rooms, height limitation, and time frame for planning or acquiring.
Collection of Information through Web Technologies
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use “cookies” to (i) customise content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, and (iii) store your password so you do not have to re-enter it each time you use the sites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information.
Your Choice to Accept or Deny Cookies
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites.
Keep in mind that your choice to accept or deny a cookie is different from your choice to accept/deny email messages.
Sharing Personal Information Collected on our Websites
We may share personal information among the Hotel Siddharth Hotels, Suites & Resorts Group, owners and operators of our franchised and managed hotels, and Hotel Siddharth Franchise. We may also share information with select third parties who offer goods or services we think may be of interest to you. From time to time we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor some sweepstakes or contests on our site with other companies or we may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor. When you use a credit card to purchase goods or services, we may share your information with the credit card company. Use of shared information is subject to third parties’ policies.
During the course of our business, we may also share aggregated demographic and statistical information that is not personally identifiable.
In the event that Golden Tulip, or part of the Hotel Siddharth , merges with or is acquired by another legal entity, the personal information collected by Hotel Siddharth may be transferred to that other legal entity as an asset.
The Hotel Siddharth Group will disclose personally identifiable information without your permission when we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including this site).
Third Party Websites